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On Saturday my newly installed automatic door malfunctioned.
Suddenly, I had to revert to opening and closing my heavy metal foyer door manually. Yep, trying to steer my my frame whilst simultaneously propping the door open with my foot – quite entertaining I’m sure or any onlookers.
And not only that AT malfunctioned but the intercom did too. This meant that I couldn’t simply ‘buzz’ someone in to my unit, I had to go out of my unit and manually open the door. Sounds easy, but when you have to leave a meeting, get your walking frame in the right position, grab your keys, face mask and put your barking dog on a leash it’s a 10 minute + process.
However, after flagging the issue over the last few days to my body corporate & the door provider in numerous forms (email & phonemail) I only felt increasingly misheard and stuck, alone with the issue.
“She’s still on holidays” said one provider “x has covid, so the earliest we could get someone out to your property is by the end of the week!” said another.
The other tenants in my unit were able to easily use the fire escape door which my frame and I couldn’t access. It didn’t see to bother them.
Disheartened, I accepted that having to operate the door manually again for the remainder of the week.
“Choose your battles” I reminded myself as I lugged my frame and tired body through the broken door.
However, I returned from work lunch 3 hours later to find the problem fixed!
The door was once again working!
So, for providers out there that may install or supply equipment, the HUGE impact your role has on the person is phenomenal. It may be 3 days for you but the extra burden that places on the person contending with the issue every day is profound!
How can you speed things up and make another’s life easier?